Refund & Returns

Last updated: 14 October 2026

Every parcel is checked and packed in a protective box before it leaves us. If something is not right, here is what you can do. Nothing on this page affects your legal rights.

Changed your mind? You have 14 days to cancel

You can cancel any order within 14 days of the day after you receive it, without giving a reason.

1. Tell us by email at info@zimasavodka.co.uk, by phone on 07471 556774, or using the form below. Include your order number.
2. Return the goods within 14 days of telling us, to: Vine Beverages Ltd, Wantage Road, Didcot, OX11 0BT. Keep proof of postage. You pay the return postage unless the goods are faulty.
3. We refund the price you paid, including standard delivery, within 14 days of receiving the goods back or of you showing proof of postage, whichever is sooner. Refunds go back to the payment method you used.

You may open the outer packaging to check your order. We do not give refunds on bottles that have been opened, because opened spirits cannot be resold. This does not affect your rights if a bottle is faulty or not as described.

Faulty or damaged goods

If a bottle arrives broken, leaking, faulty or not as described, you are entitled to a remedy under the Consumer Rights Act 2015. This includes a full refund if you reject the goods within 30 days of delivery, or a repair or replacement. We cover any return costs.

You can refuse a damaged parcel at the door. If you have already opened it, please email photos of the item and packaging to info@zimasavodka.co.uk. We ask for this within 7 working days of delivery so we can claim from the courier, but reporting later does not remove your legal rights.

Failed deliveries

If an order comes back to us because no one aged 18 or over could accept it, it was not collected, or the address given was wrong, we will contact you. You can choose:

• redelivery for £5.95, or
• a refund of the price of the goods. The original delivery charge is not refunded in this case.

Cancellation form

Complete and return this form only if you wish to cancel. You can copy it into an email to info@zimasavodka.co.uk or post it to Vine Beverages Ltd, Wantage Road, Didcot, OX11 0BT.

To Vine Beverages Ltd, Wantage Road, Didcot, OX11 0BT, info@zimasavodka.co.uk:

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Order number: ____________________

Ordered on / received on: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is sent on paper): ____________________

Date: ____________________